Question 1

How do I place an order?

Accepted Answer

Browse or search for products, click "Add to Cart", then go to your cart and select "Proceed to Checkout". You can pay with bKash, Nagad, card via SSLCommerz, or Cash on Delivery (COD).

Question 2

What payment methods do you accept?

Accepted Answer

We accept bKash, Nagad, Visa, Mastercard, AMEX via SSLCommerz, and Cash on Delivery in supported zones.

Question 3

How long will delivery take?

Accepted Answer

Dhaka Metro: same day or next day. Rest of Bangladesh: 2-4 business days. Delivery estimates are shown per product on the checkout page.

Question 4

Do you charge for delivery?

Accepted Answer

Delivery is FREE on eligible orders over ৳499 in Dhaka Metro. Standard delivery charge ৳60 within Dhaka, ৳120 outside Dhaka.

Question 5

What is the return policy?

Accepted Answer

Most items can be returned within 7 days of delivery for a full refund. Items must be unused, in original packaging, with all tags attached. Some categories (perishable food, personal care) are non-returnable.

Question 6

How do I initiate a return?

Accepted Answer

Go to Your Orders → find the item → click "Return items" → choose a reason and refund method → schedule a pickup. Our courier will collect the item within 48 hours.

Question 7

How do I reset my password?

Accepted Answer

On the sign-in page, click "Forgot your password?", enter your mobile number or email, and follow the OTP verification. You can set a new password in seconds.

Question 8

Is my payment information secure?

Accepted Answer

Yes. NoLimitShopping uses PCI-DSS compliant, tokenised payment via SSLCommerz. We never store your card details on our servers.

Frequently Asked Questions

Ordering & Payment

Delivery & Shipping

Returns & Refunds

Account & Security